Go Ahead, Send Us a Ridiculous Email...

Here at the Pedal Pushers Club, we take customer service very seriously. Admittedly, selling t-shirts is not a particularly high stakes business but I really do try to provide the best customer service experience possible by interacting with individuals as friendly and respectfully as we can.  This is my business and I can't stress enough how much I want people to have warm fuzzy feelings inside when they think of the brand.  That being said, I'd like to think the company has a sense of humor too and if you send me a ridiculous email I will probably answer it accordingly, then post it on our website. 

to:  info@pedalpushersclub.com
date:  Tue, Jun 11, 2013 at 7:23 PM

I visited your website and was disappointed to see that Big people must not ride bikes.  Your sizes only went up to XL.  I guess instead of riding I will go eat the left side of an all you can eat buffet.  I should make a tee that says to don't Bike to Work bike to A place to eat.   Ok just felt the need to be a bit of a cry baby.  Piece of Chicken.......Out

to:  Bill  <Bxxxxxx@xxx.com>
date:  Tue, Jun 11, 2013 at 9:52 PM
subject:  Re: And then depression set in

Bill, thanks for the email (I think). The truth is that we would love to carry larger sizes but unfortunately we are hit with a pretty hefty (sorry, poor choice of words) surcharge for sizes larger than XL. As a small company we just aren't able to eat (and again) the difference in margins, but don't really like the idea of having to charge more for different sizes either.  Unfortunately, we are just left sandwiched (get it?) in the middle.   Lastly, by limiting the number of SKUs we have to inventory of the same style, we are able to add more new styles more frequently.

In all seriousness, we do plan to slowly phase in XXL because a lot of people wear them, but it is financially a little more difficult than one might assume. Additionally, we are launching a line of jerseys sometime this summer which will be available up to 3X. 

Please feel free to let me know if you have any additional feedback/concerns on the issue. The #1 mission of the PPC is to be accessible to all types of people who like to ride bikes, and do take the issue seriously.


to:  Brett Novick <brett@pedalpushersclub.com>
date:  Tue, Jun 11, 2013 at 10:01 PM
subject:  Re: And then depression set in

Excellent response.  It was not hard to swallow at all.